RV Fun Rental — Privacy Policy
RV Fun Rental · 1553 S Coast Hwy, Oceanside, CA 92054 Effective date: October 15, 2026
This is a provisional version until our attorney reviews it. If anything changes, we will post the updated policy here with a new effective date.
1. Who we are and what this covers
RV Fun Rental rents recreational vehicles. This policy explains what personal information we collect, why, who we share it with, and what choices you have.
It covers two groups of people:
- Renters — anyone who requests a quote, makes a reservation, or contacts us about renting.
- Owners — anyone who offers a vehicle to us on consignment.
It applies to our websites, including Clara, our booking assistant; our text and chat messaging; our phone line; and the information we receive through our reservation system, including its booking and checkout pages, which it operates.
2. Information we collect
Information you give us:
- Name, email address, phone number, and mailing address.
- Trip details: dates, number of travelers, destination, estimated mileage.
- Driver's license information, including a copy or scan, and proof of insurance.
- Date of birth or age, to confirm you meet our minimum rental age.
- The content of your messages to us — text messages, web chat, email, and phone calls.
- For consignment owners: vehicle year, make, model, mileage, condition, photographs, and the information we need to pay you.
When you use Clara, we receive the choices you make with her buttons — pickup location, dates, number of travelers, and the vehicle you pick — and, only if you ask her to email you a quote, the main renter's full name and the email address for the quote.
Information collected automatically: IP address, browser and device type, pages viewed, and similar technical data, through cookies and the third-party tools described in Section 11, on our websites and on our reservation system's checkout pages.
Payment information. Payments are made through the checkout tools of our payment providers, which process them for us. Please never send card numbers in a text or chat message — we will not ask for them there.
3. How we use your information
- To answer your questions and prepare and send you a quote, including through Clara, our automated booking assistant (Section 4).
- To make, change, and complete a reservation.
- To verify identity, driving eligibility, age, and insurance.
- To take payment and handle deposits, damages, and refunds.
- To operate and maintain our fleet, including scheduling service.
- To send you information about your reservation.
- To send you marketing messages. You can opt out at any time (Section 8).
- To meet legal obligations and to establish or defend legal claims.
4. Clara, our booking assistant
Clara is an automated assistant on our websites, not a person, and she introduces herself as an assistant when the conversation starts. She answers with texts and buttons that we have written and approved; no AI model writes her replies, and no AI provider receives your conversation. She shows you available vehicles, photos, and prices from our reservation system, and can email you a quote.
- What she receives. The choices you make with her buttons: pickup location, dates, number of travelers, and the vehicle you pick. She does not ask for your address.
- When you ask her to email you a quote. She asks for the main renter's full name and the email address for the quote, and sends them, with the vehicle and dates you chose, to our reservation system. The reservation system creates your customer record and a pending booking, and emails you the quote with a link to pay. That booking is kept as described in Section 10.
- Where the conversation lives. In your browser tab, not on our servers. Clara keeps the conversation there in encrypted form, and your browser sends it with each step so Clara can take the next one; our server reads it to answer that step and, in normal operation, does not keep it afterwards. If you asked for a quote by email, it includes the name and email you gave. It can only be used until two hours after your last answer to Clara, and it is deleted when you close the tab. A limited copy may be kept longer only when needed for security, to diagnose a fault, or to meet a legal obligation. Your tab also keeps what is on screen, including that name and email, so the conversation comes back if you reload the page; that is deleted when you close the tab too. On a shared computer, close the tab when you finish.
- Paying. The payment buttons open our reservation system's checkout page, which handles payment as described in Section 2. That page also uses analytics and advertising tools, including Meta's and Google's, to measure bookings (Section 11).
- Technical logs. Our hosting provider keeps, for a limited period, technical logs of each step: which screen and button, calls to our reservation system, and the reference, vehicle and dates of a booking Clara creates. Our logs are built not to record your name, your email address, or anything you type.
- Talking to a person. Clara can open our team's chat on the same page ("Text our team"), or give you our team's phone line. She does not pass your conversation to the chat; what you write there is handled as described in Section 7.
- What we use it for. Only to answer you and, if you ask, to send your quote.
- Training. We do not use your conversations to train AI models.
- Please do not share sensitive information with Clara, such as card numbers or ID numbers. She asks only for what a quote needs.
5. Who we share information with
We share personal information with service providers who perform work on our behalf. By category:
| Category | What they receive |
|---|---|
| Reservation and fleet management | Name, contact details, trip and vehicle details, including the name and email you give Clara for a quote (Section 4), and payment and signature records from its checkout pages |
| Messaging and telephone | Your phone number and the content of texts, chats, and calls |
| Hosting | The conversation while Clara answers each step, without keeping it afterwards in normal operation, and technical logs built not to record your name, email, or what you type (Section 4) |
| Image and video hosting | Your device's technical information, such as IP address and browser, when vehicle photos load or you play a vehicle video (Section 11) |
| Email marketing | Name and email address |
| Vehicle service and maintenance | Vehicle records; customer details only where needed |
| Rental marketplaces | Booking details for reservations that originate there |
| Payment processing | Payment details, handled directly by the processor |
| Advertising and analytics | Device, browser, page-visit and booking-event information from our websites and our reservation system's checkout pages (Section 11) |
We also disclose information when the law requires it, in response to lawful requests, and to establish or defend legal claims.
We do not sell personal information for money. We use advertising and audience services as described in Section 11.
6. Driver's licenses, insurance, and other sensitive records
A driver's license and proof of insurance are needed to rent a vehicle, and we treat them accordingly:
- We collect them only to verify eligibility to drive and to satisfy our insurance requirements.
- Access is limited to staff who need it for that purpose.
- We ordinarily keep the copies we control for one year and then destroy them, unless we need them longer for a claim, an insurance matter, or a legal obligation. Copies held by our reservation system follow its own retention practices.
- Disposal follows California Civil Code §1798.81, which requires that customer records be shredded, erased, or otherwise made unreadable.
7. Calls and messages
Calls to our main phone line are recorded and transcribed, and an automated summary is made. You are told at the start of each call. We also keep our text and chat conversations with our team.
- Why. To confirm what was agreed about a reservation, to train and support our team, and to answer questions about a booking later.
- Who else has it. Our messaging provider, which performs the recording and transcription for us.
- How long. Recordings, transcripts, and messages are kept for up to seven years.
- Clara does not record calls or keep messages. What happens to a conversation with her is described in Section 4.
8. Your choices and rights
Reviewing and correcting your information. Write to us at admin@rvfunrental.com. After verifying your request, we will tell you what reservation information we hold about you and correct anything inaccurate.
Marketing email. Every marketing email carries an unsubscribe link. Unsubscribing does not stop messages about a reservation you have made.
Text messages. Reply STOP to any text to stop receiving them.
Deleting your information. Write to us at admin@rvfunrental.com. After verifying your request, we will delete the information we control and are not required to keep; information held only by another company is governed by its own policy. Some records — completed rental agreements, payment and tax records, and anything subject to a legal claim — must be retained.
9. How we protect your information
We maintain reasonable security procedures and practices appropriate to the nature of the information we handle, as California Civil Code §1798.81.5 requires.
We are deliberately not making specific claims here. We do not say that all data is encrypted, that our security is "bank-level," or that we are certified under any program — those statements would create obligations we have not verified.
No system is completely secure, and this statement is not a guarantee against every incident. If a breach affects your unencrypted personal information, we will notify you as California law requires.
10. How long we keep information
| Information | Kept for |
|---|---|
| Quote requests that never became reservations, including those Clara sends | 7 years |
| Reservation and rental records | 7 years |
| Driver's license and insurance images | Ordinarily 1 year (Section 6) |
| Text, chat, and call records | Up to 7 years |
| The conversation Clara keeps in your browser tab | Encrypted in your tab; it can only be used until two hours after your last answer to Clara, and it is deleted when you close the tab (Section 4) |
| What Clara shows in your browser tab | Until you close the tab |
| Technical logs of Clara's steps (without your name, email, or what you type) | For the period our hosting provider keeps them |
| Marketing contacts | Until you unsubscribe |
When information is no longer needed, we delete or anonymize it, and dispose of records as described in Section 6.
11. Cookies, analytics, advertising, and Do Not Track
Our websites use cookies and similar technologies, both our own and from third parties.
Third parties may collect information about your online activities over time and across different websites when you visit ours. Specifically, our sites load analytics and advertising tools from Google and, on some of our sites, Meta, which may collect information about your visit and combine it with information from other sites.
Our reservation system's checkout pages, where you pay and sign, also load analytics and advertising tools, including Meta's and Google's, to measure bookings and to show our ads. They are operated by our reservation system.
Your choices. You can limit this tracking through your browser's settings, by blocking third-party cookies, and through the ad settings that Meta and Google offer for their own services.
Clara. Clara herself does not set cookies; the websites that show her use their own, as described above. She keeps the conversation, encrypted, in your browser tab's session storage, which is deleted when you close the tab (Section 4), and the website that shows her remembers in the same way whether her window is open, its size, and how many new messages are waiting; none of this is personal information. Vehicle photos load from an image-hosting service, which receives your device's technical information, such as IP address and browser. Vehicle videos are played from YouTube, operated by Google, in its privacy-enhanced mode: when you play a video, YouTube receives your device's information and may store its own data on your device, under Google's own terms and privacy policy. Our team's chat ("Text our team") is provided by our messaging provider, which may store its own data on your device.
Do Not Track. Some browsers send a "Do Not Track" signal. There is no common industry standard for how to respond to it, and our websites do not currently respond to those signals.
Advertising with Google (Customer Match)
RV Fun Rental Inc. may use information that customers and prospective customers provide directly to us—including names, email addresses, telephone numbers, mailing addresses, reservation information, inquiries, and prior interactions with our business—to provide our services, respond to inquiries, measure advertising performance, and deliver relevant advertising.
We may share certain customer information with third-party service providers that perform advertising, analytics, customer-relationship-management, communications, and marketing services on our behalf. These service providers may include Google LLC and its affiliated companies.
We may use Google Ads Customer Match and similar advertising services. When using Customer Match, customer contact information such as an email address or telephone number may be securely hashed and provided to Google for matching against Google accounts. Google may use the matched information to display RV Fun Rental advertisements, create or expand advertising audiences, measure advertising performance, and provide related advertising services. Google’s use of information is governed by Google’s applicable privacy policies and Customer Match terms.
We only submit information to Customer Match that was collected directly through our websites, reservation systems, telephone calls, text messages, emails, physical locations, events, or other direct interactions with RV Fun Rental. We do not knowingly submit information belonging to children under 13.
You may opt out of RV Fun Rental’s use of your information for Customer Match or other targeted advertising at any time by contacting us at admin@rvfunrental.com or by calling (858) 245-0936. You may also manage personalized advertising through Google’s My Ad Center.
Depending on your location, you may have the right to request access to, correction of, or deletion of personal information we maintain about you, or to opt out of certain uses or disclosures of personal information. To submit a privacy request, contact us. We may retain information when reasonably necessary to complete transactions, maintain business records, prevent fraud, comply with legal obligations, or establish and defend legal claims.
12. Residents of Nevada and other states
Nevada residents. This policy describes the categories of information we collect (Section 2), the categories of third parties we share it with (Section 5), how you can review and request changes to your information (Section 8), how we announce changes (Section 15), and its effective date (at the top). We do not sell information for money. You may send a request about your information, including about any sale, to admin@rvfunrental.com.
Other states. We periodically review whether other states' privacy laws apply to us. Where one does, the rights it gives residents will be described in this section.
13. Vehicle location
All of our vehicles carry a Bluetooth tracker (not GPS). Its purpose is to help locate a vehicle if roadside assistance is needed.
14. Children
Our services are for adults, and our websites are not directed to children under 13. We do not intentionally ask for personal information from children under 13. If we learn we have collected it, we will delete it.
15. Changes to this policy
If we make a material change — a new category of information, a new category of recipient, a new purpose, a change in how conversation data is used, or Clara starting to use an AI model — we will post the updated policy here with a new effective date and, where appropriate, give additional notice. Changes apply from their effective date.
16. Contact us
RV Fun Rental · 1553 S Coast Hwy, Oceanside, CA 92054 admin@rvfunrental.com · (858) 245-0936